Frequently Asked Questions

1Why does the product keep prompting me to pay even though I have already completed the purchase?

You need to activate your product after purchase. You will receive the order confirmation email which contains the registration information immediately after you complete payment. Enter your email and the registration code you received in the registration prompt from your product to activate it, then you can enjoy all features.

2What if I lost the registration code?

If you lost your registration code, please do not worry. you can request your original license by contacting our customer support.

3 How can I do if i don't receive the registration code after placing the order?

• ● Check whether your own payment account is successfully paid.
• ● Check if it is in the spam mailbox.
• ● Contact us.

4 What payment methods are supported?

Credit Card, Paypa are all available for you. Credit Card is highly recommended.

5 Can I cancel the subscription anytime after purchase?

Yes, you can cancel it anytime. If you purchase the 1-Month Plan or 1-Year Plan, auto-subscription will be enabled. If you don't want a subscription, you can cancel it on your own. Check here to contact our customer support.

6 Is it safe to purchase from your website?

It is completely secure. We ensure the security of your transactions and protect your personal information through encryption and other security measures to provide a safe shopping experience.

7 Can I refund if I am not satisfied with your product?

Yes. We do have 30 days money-back guarantee if the software cannot help you solve your issue. And you can cancel your subscription at any time. please refer: https://vsave.net/about/refund-policy/

8 Can I get free updates for future versions?

Absolutely! Once you purchase our software, all subsequent updates are provided to you at no additional cost for the duration of your license.

9 What's the difference between the lifetime plan and the subscription plan?

● Lifetime plan When you purchase a lifetime plan, you gain unlimited access to all features eternally. You’ll also receive every new version and improvement automatically, with no additional payments required.
● Subscription Plan Choosing a 1-Month or 1-Year subscription means your access will renew automatically at the end of each billing cycle, whether monthly or annually. You’ll be billed periodically to maintain access, but you also have the convenience of managing or canceling your subscription anytime.

1 What's the difference between the free trial and the full version?

The biggest difference between the free trial and the full version lies in the limitation on the number of times you can use it.
In the free trial, you can download 3 watermark-free audios or videos. However, after you upgrade to full version, you can unlock all features, like downloading any videos unlimitedly, enjoy higher video downloading and processing speeds.

2 Which websites or platforms can I download videos from?

VSave supports one-click downloading of watermark-free videos from over 1,000 popular platforms, including YouTube, Niconico, Twitch, Vimeo, Dailymotion, AcFunVideo, AbemaTV, BiliBili, TikTok, Twitter, Instagram, Facebook, SoundCloud, and many others. For a detailed list, you can refer to VSave Supported Site.

3 How to uninstall the software?

Locate the software folder on your computer, find the setup or uninstall file, and click it to remove the software from your system.

4 What should I do when the software cannot download video?

• ● Ensure you have a stable internet connection.
• ● Make sure the URL you entered is correct and that the video is still available and not private or deleted.
• ● Make sure the website of this video is supported by our software.
• ● Temporarily disable the security software and firewall.
• ● Update the software to the latest version.
• ● Contact us to get technical support.

5 Can I extract audio from the downloaded video?

Yes. When you're downloading the video, you can choose to extract the audio of that video or convert video to audio.

6 Is there a free video downloader Chrome Extension at Vsave?

Vsave Video Downloader is a video downloader for Windows 10/11. However, it has a built-in web browser where you could search videos by entering the name simply.

7 Can I use VSave on Mac or smartphone?

Sorry, currently VSave is only available for Windows.

8 Is VSave safe?

The VSave installation file is completely free of bundled software like adware, viruses, malware, or spyware. VSave is safe to use, so you can install it with full confidence.